Stella Rising offers customized and effective end-to-end account management for both Amazon Vendor and Amazon Seller clients.
Whether your brand is categorized as an Amazon Vendor or an Amazon Seller, regardless of category, you can expect the following as a part of our partnership:
- Daily monitoring and management of Vendor or Seller Central.
- Thorough Amazon relationship management: we support and are very involved with our clients’ Amazon contacts across both the Retail teams (vendor management) and the Amazon Advertising team.
- Consistent Amazon sales data reporting across topline and advertising, featuring a high-level overview as well as ASIN-level data. Reports include WoW and YoY analysis, with callouts for key highlights and actionable next steps.
- Catalog management: Stella Rising handles new item setup, execution, and troubleshooting, as well as any changes to the catalog.
- Consumer service: Stella Rising generates reviews by enrolling ASINs in a Review Generation system that sends review requests compliant with Amazon’s policies, resulting in increased reviews. We then track and report on customer reviews monthly. Stella Rising monitors and replies to all consumer questions and buyer messages to ensure the best customer service.
- Trouble Ticket & Case Log management: Stella Rising manages the full process of opening, managing, and monitoring cases on Amazon.
- Promotional strategy development: We advise on a yearly calendar of promotions, advising on proper strategy for discount and deal types and implementation. We provide strategy and insight around participation in Amazon corporate events, such as New Year New You, Valentine’s Day, Mother’s Day, Prime Day, Holiday, and more, and enroll your brand as applicable.
- Amazon Inventory Management/Vendors: Operational monitoring: we consistently review the brand operation’s scorecard to ensure the vendor is compliant with Amazon best practices. We track current and inbound inventory and place Born to Run orders as needed.
- Amazon Inventory Management/Sellers: We provide careful inventory management, tracking current and inbound inventory, and offering consistent inventory forecasts to ensure products are constantly in stock.